Shipping policy

At Jewelled, we take care to ensure that every piece is securely prepared and dispatched using an appropriate tracked delivery service.

Order Processing

In-stock items will be prepared and dispatched as soon as reasonably possible after your order has been confirmed.

Orders placed on weekends or public holidays will begin processing on the next applicable business day.

Once your order has been dispatched, you will receive shipping confirmation and tracking information where available.

Bespoke, Made-to-Order and Sold-Out Pieces

Bespoke, made-to-order and pieces being specially produced or replenished generally require approximately 4–6 weeks before dispatch.

This timeframe is an estimate and may vary depending on the individual piece, gemstone availability, production requirements and other circumstances.

Where there is a material change to the expected timeframe, we will endeavour to keep you informed.

Australia

We ship throughout Australia.

Available shipping options and applicable shipping charges will be calculated and displayed at checkout.

Orders are sent using tracked delivery services, and Signature on Delivery may be required.

United States

We ship throughout the United States.

Available shipping options and applicable shipping charges will be calculated and displayed at checkout.

Orders are sent using tracked delivery services, and Signature on Delivery may be required.

International Shipping

Jewelled can ship to selected international destinations from Australia or the United States.

Shipping availability, available delivery methods and applicable charges will be displayed at checkout where shipping is available to your destination.

International delivery times may vary depending on the destination, carrier and customs processing.

Certain jewellery, gemstones or precious materials may be subject to shipping or import restrictions in particular countries. Where we are unable to fulfil an order due to applicable shipping, customs or import restrictions, we will contact you.

Tracking, Signature and Transit Protection

Jewelled uses tracked shipping for customer orders.

For security, Signature on Delivery may be required, particularly for jewellery and higher-value orders. Please ensure that someone is available to receive and sign for the delivery where required.

Where appropriate, Jewelled may also arrange additional transit cover or insurance based on the value of the order, destination and shipping service used.

The cost of providing secure delivery, including any applicable tracking, signature or transit protection, may be incorporated into the shipping charge displayed at checkout.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, processing charges or other fees imposed by the destination country.

Unless expressly stated otherwise at checkout, shipping charges do not include customs duties, import taxes or other charges imposed by customs or government authorities in the destination country.

Where such charges apply, they are generally the responsibility of the recipient.

Customs requirements and charges vary between countries and may change from time to time. Customers are responsible for complying with applicable import requirements in their destination country.

Delivery Times

Any delivery timeframe provided by Jewelled or displayed at checkout is an estimate unless expressly stated otherwise.

Delivery may be affected by carrier delays, customs processing, public holidays, weather or other circumstances outside our reasonable control.

Where we become aware of a significant issue affecting your delivery, we will endeavour to assist you.

Delivery Address

Please ensure that your name, shipping address and contact information are complete and accurate before submitting your order.

If you notice an error after placing your order, please contact us as soon as possible at sales.jewelled@gmail.com.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Additional shipping charges may apply where an order needs to be re-sent because an incorrect or incomplete delivery address was provided.

Lost, Missing or Damaged Deliveries

If your order appears to be lost, is delivered damaged, or there is another issue with your shipment, please contact us at sales.jewelled@gmail.com as soon as reasonably possible.

Please provide your order number and any relevant information or photographs so that we can investigate the matter with the carrier.

We will work with you and the applicable carrier to determine an appropriate resolution, subject to the circumstances and any rights you may have under applicable consumer protection laws.