Refund policy

At Jewelled, we take great care in preparing and inspecting every piece before it is dispatched. We want you to feel confident in your purchase while also ensuring that returned jewellery meets our quality and condition standards.

Change-of-Mind Returns

We accept eligible change-of-mind return requests made within 14 days of delivery.

To be eligible for a change-of-mind return, the item must:

be unworn and unused;
be in its original condition;
show no signs of wear, damage, alteration or use;
include its original packaging and any accompanying documentation, certificates or accessories; and
be accompanied by proof of purchase.

All returned items will be inspected upon receipt.

Jewelled reserves the right to decline a change-of-mind return where the item does not meet the above conditions, subject always to any rights you may have under applicable consumer protection laws.

Approved change-of-mind returns will be issued as store credit for the value of the returned item.

Original shipping charges are not refundable for change-of-mind returns. Customers are responsible for the cost and safe return of change-of-mind items to Jewelled.

We strongly recommend using a tracked and appropriately insured shipping service when returning jewellery. Jewelled is not responsible for return parcels that are lost or damaged in transit before they are received by us.

Earrings

For hygiene reasons, earrings are not eligible for change-of-mind returns or exchanges.

This does not affect any rights you may have where an item is faulty, damaged, incorrectly supplied or otherwise covered by applicable consumer protection laws.

Bespoke, Custom and Personalised Jewellery

Bespoke, made-to-order, engraved, resized, altered or otherwise personalised jewellery is not eligible for change-of-mind returns or exchanges.

This does not affect any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.

Faulty, Damaged or Incorrect Items

Every Jewelled piece is inspected before dispatch. We recommend inspecting your jewellery as soon as you receive it.

If you believe that your item arrived damaged, is faulty, or you received an incorrect item, please contact us at sales.jewelled@gmail.com as soon as reasonably possible.

Please include your order number, a description of the issue and, where reasonably requested, photographs or other information that will assist us in assessing the item.

Jewelled may request that the item be returned for inspection before determining the appropriate remedy.

Damage resulting from misuse, accidental damage, improper care, normal wear and tear, unauthorised repairs or alterations, or other circumstances arising after delivery may not constitute a product fault.

Where an item is confirmed to have a fault or other issue covered by applicable consumer protection laws, Jewelled will provide the remedy required by those laws. Depending on the circumstances, this may include a repair, replacement or refund.

How to Request a Return

Before returning any item, please contact us at sales.jewelled@gmail.com with your order number and reason for the return.

Please do not send jewellery back to us until your return request has been acknowledged and return instructions have been provided.

Unauthorised returns may not be accepted.

Store Credit

Where an eligible change-of-mind return is approved, store credit will be issued after the returned item has been received and inspected.

Store credit does not replace any refund or other remedy that a customer is legally entitled to receive under applicable consumer protection laws.

Refunds

Where a refund is required or otherwise approved, we will notify you after the item has been assessed.

Approved refunds will be returned to the original payment method unless otherwise required by applicable law.

Processing times may vary depending on your bank, card issuer or payment provider.

Australia

For purchases to which the Australian Consumer Law applies, our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any rights or remedies available to consumers under the Australian Consumer Law.

Where a product has a major failure, Australian consumers may be entitled to choose a refund or replacement in accordance with the Australian Consumer Law. Jewelled will not substitute store credit where a consumer is legally entitled to another remedy.

United States

For purchases made by customers in the United States, this policy applies subject to any mandatory rights available under applicable federal, state or local consumer protection laws.

Nothing in this policy is intended to exclude, restrict or modify any consumer right or remedy that cannot lawfully be excluded.